1. Enlist your service provider to identify cost-cutting opportunities.
2. Negotiate gold, silver and bronze service levels.
3. Reap the benefits of standardization and process maturity.
4. Increase the scope of the contract or extend the terms of the agreement.
5. Verify provider performance.
6. Opt for more offshore/nearshore delivery.
7. Turn down the volume.
8. Renegotiate some or all of the contract.
9. Exercise your right to audit, benchmark or walk away.
10. Get rid of bodyshopping
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